英語接電話禮儀
1. 介紹自己，可以說：
�、� This is ... (speaking).
�、� This is 7863469.
③ ... is here. 千萬不能說 I'm ...
2. 詢問對方是誰，可以問：
�、� Who's that?
② Who's speaking (calling), please? 千萬不能問 Who are you?
3. 詢問對方是不是某人，應問：
Is that ...? 或 Is that ... speaking (calling)? 絕對不能問 Are you ...?
4. 通話時，有重要的`事情要處理，不得不中斷通話，要有禮貌地請對方稍等，可以說：
�、� Hold on, please.
�、� Just a moment, please.
�、� Wait a minute, please.
5. 通話時，應說明打電話的意圖或征求對方的意見，可以說：
�、� I'm calling to tell you ...
�、� I'm calling to ask you ...
6. 打電話時，撥錯了電話號碼，應說：Sorry, wrong number.
學習簡單幾句 禮貌結束通話
1. I've really got to go, I'll get back to you when I get the office.
我真的得走了，我進辦公室再打給你。
2. Sorry, I must end the conversation. There's someone on the other line.
抱歉，我不能再說了。有另一人在線。
3. Sorry, I've got to hang up. My wife's waiting for me.
抱歉，我得掛電話了。我老婆在等我。
4. I think I'd better let you go. I'll talk to you later.
我想我應該讓你去忙了，我晚點再打給你。
5. I have to get back to work. I'll call you later tonight.
我要回去工作了。我今晚再打給你。
6. Shall we continue this later? I've got a call waiting.
我們可不可以晚一點再繼續(xù)談?我有插播。
7. It's kind of late. Why don't we talk about it tomorrow?
有點晚了。我們何不明天再談呢?
8. I've got to meet a client right now. Can we talk later?
我現(xiàn)在要去見一個客戶。我們可以晚一點再談嗎?
9. I won't keep you any longer.
我不耽誤你時間了。
10. Sorry, it's getting late. Can you call again tomorrow morning?
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