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NAME:YJBYS
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.
EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA
2009 - Present
Customer Service Manager
Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Braintree Digital Inc., Boston, MA
2006 –-2009
Customer Service Representative
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
EDUCATION :
Boston College, Boston, MA
2004 - 2006
BS in Sales And Marketing Hollymount High School, Cambridge, MA
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